Very fair, professional, courteous and responsive. They turned my horrible situation into a pleasant outcome. Heather is a gem and a true asset to your firm. Thank you!!
Steven from NJ
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Mahmood from AR
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I am satisfied with the professionalism of the people I had to deal with.
Lisa from CA
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Sam did a wonderful job.
Abigail from AZ
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Fernando from AZ
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Diane from CA
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
The claim went smoothly. However, my estimates to repair this correctly total $10328.20. Understanding Stillwater will not pay for wear and tear on the roof, there is still two companies that need to be hired with estimates of $2145.67 and $3187.53 due to asbestos being present. I feel Stillwater came up short on the settlements.
Our response:
We contacted our policyholder to request the additional documentation for review.
Santa from NY
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★☆☆☆☆
Ridiculous coverage amount. I live in Manhattan not Arkansas - prices are much different here - I will have to lay out $5000 to get my floors fixed!
Our response:
We contacted our policyholder to explain that flooring prices are driven based on zip code and that she can submit new information for review.
Robert from AZ
| February 06, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
I believe the claim inspector should have looked more deeper to assess the outside damage. He did a thorough inspection inside. Since I had to get my own outside inspector.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Michael from PA
| February 04, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
After initial contact, would have been nice to hear from the agent about when the check would be sent and what the final amount would be.
Our response:
We contacted our policyholder for additional feedback. We discovered that we made an error and have corrected it.
