Melanie, Sr. Claims Examiner, was wonderful. She took time to explain everything. When I had a very minor misunderstanding with roofer company about payment she handled everything professionally and promptly to resolve the situation. Very happy with ... show more Melanie, Sr. Claims Examiner, was wonderful. She took time to explain everything. When I had a very minor misunderstanding with roofer company about payment she handled everything professionally and promptly to resolve the situation. Very happy with everyone involved in this claim. Thank you! Also Mike the independent appraiser was very considerate. I was very sick the day he came out and he was very kind and professional. show less

Our coverage was not totally clear to me how it applied with the details surrounding our accident, but Jennifer did an excellent job explaining things and kept the process moving.

Still working through some parts of the claim. We are doing much better then last experience of Stillwater home claim.

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Adjuster was great to work with! Very on the ball, fast response.

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4-5 for the roof, etc part. 1 for the currently outstanding part (windows, awning, etc). It's been 9 months since we have done our part completely and on time every step of the way.

Talisa is great! She is professional, patient, and communicates effectively.

Tom was very professional. 5 stars - I recommend my insurance to all friends/family. Thank you.