I felt avoided and ignored during the majority of this difficult process. The only positive interaction I had was reviewing the claims details once on a call with Priscilla. Otherwise, impossible to get help, pre-approval of emergency repairs, or upd...
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I felt avoided and ignored during the majority of this difficult process. The only positive interaction I had was reviewing the claims details once on a call with Priscilla. Otherwise, impossible to get help, pre-approval of emergency repairs, or updates on depreciation replacement. Always sent to voicemail or emails never returned. Very stressful to be paying out of pocket while also paying for insurance. Please help. show less
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Anthony from NY
| October 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I was really surprised to receive such excellent service.
Christine from AZ
| October 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Rafael from CA
| October 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Zaan was amazing. Everything was professional and flawless. I would recommend to all my family and friends.
Bernadette from MA
| October 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Conchita was my examiner. She was courteous, kept me updated and was very responsive. Ironically, overall this was a pleasant experience.
Mariya and Mark from CO
| October 22, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great service, immediate attention and explanation. The agent Ace was polite, knowledgeable and helpful.
