Has been difficult to contact. I have left numerous messages with no return call (3). Descriptions of what to expect versus really what is happening has made the process confusing and more difficult for us. An already stressful situation has been mad...
show more
Has been difficult to contact. I have left numerous messages with no return call (3). Descriptions of what to expect versus really what is happening has made the process confusing and more difficult for us. An already stressful situation has been made more stressful. Seems to be kind, but when we need answers immediately or quickly they are impossible to get. Luckily, will answer calls from my wife but I have to pull her out of meetings and disrupt her work day in order to contact. Not helpful. show less
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Aisha from CT
| August 07, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Excellent service, very timely and professional.
Nina from CA
| August 07, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Ethindran from VA
| August 07, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The customer service agent was very polite and courteous.
Tim from CA
| August 07, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great service, will definitely recommend Stillwater Insurance to others. Thank you very much!
