I am very pleased with my experience with Stillwater handling of my case. It was efficient and very professional.

I would like to have gotten a breakdown of what was total claim, how much was allocated for items claimed, total claim, deductible, etc.

I know it was a disaster event, but: 1) Two weeks to get a field adjuster out - bad 2) Thorough job by field adjuster - good! 3) Desk adjuster quit her job and I was not notified - very bad 4) Multiple emails, calls and 6 weeks later I have no respon... show more I know it was a disaster event, but: 1) Two weeks to get a field adjuster out - bad 2) Thorough job by field adjuster - good! 3) Desk adjuster quit her job and I was not notified - very bad 4) Multiple emails, calls and 6 weeks later I have no response to questions on loss for personal items - poor 5) Nicely detailed field adjuster itemization and contractors commended how well it was done! Good job! show less

We received our first check without any explanation of what the check covered. Subsequently, when the second check had been processed, I received a call from Stephen. After my request for an itemized estimate, Stephen printed a copy ad emailed me whi... show more We received our first check without any explanation of what the check covered. Subsequently, when the second check had been processed, I received a call from Stephen. After my request for an itemized estimate, Stephen printed a copy ad emailed me while the official copy was being sent to my mailing address. I am disappointed with the amount of communication I received after my field adjuster finished his report. show less

Email copy would be helpful. Not losing my claim would be helpful. More timely follow up from inside claims office. Field adjuster was great!

No comments submitted.

Thank you so much for your prompt response to our fire. We really appreciate how fast, quick and friendly everyone we've dealt with has been!

Everything was done professionally and promptly. Thank you.

I want to thank Stillwater for helping me in this difficult time. The staff has been great to work with.

My contractor Mid-Atlantic Contractions (MAC) also submitted adjustments to additional cost that's required by building code at Fairfax/Centreville VA. I did not get the information and decision feedback before I got the check. I will need to be informed of the communication b/w the contractor and the Stillwater. Nonetheless, I am satisfied w/ the service to my claim. Thank you!