I was extremely pleased with the professionalism, courtesy the follow-up provided by my adjuster.

In the state of Minnesota, we have a reasonable appearance law. On my roof he only paid for metals and box vents but zero of the shingles when there is damage. When a follow-up email was sent no response... Also during my adjuster appointment the adj... show more In the state of Minnesota, we have a reasonable appearance law. On my roof he only paid for metals and box vents but zero of the shingles when there is damage. When a follow-up email was sent no response... Also during my adjuster appointment the adjuster was trying to get out of the damages due to how new of a member I am. It's criminal! I am sorry I just moved here, but I am not happy being accused of faking damage on my siding. I am very unhappy. Please actually get back to me. show less

I didn't get an explanation of why certain things were not paid. I sent in $3600 of receipts you paid $2378, my deductible is $250 $900 difference? You received receipts Aug 31, I finally saw a check Oct 5. I had no return phone calls. I have been co... show more I didn't get an explanation of why certain things were not paid. I sent in $3600 of receipts you paid $2378, my deductible is $250 $900 difference? You received receipts Aug 31, I finally saw a check Oct 5. I had no return phone calls. I have been comparing with others here who had renters insurance they pay less a month, had a quicker recovery! CDRN - lost a lot! of my stuff and if you could have seen those fingernails you would understand the lack of cleaning. show less

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Very good insurance company.

Alexis was pleasant and responsive at all times.

To whom it may concern; Both of my agents, office and field were very thorough in the whole process of my claim. Do too the circumstances my claim was not as pressing as some that you might have had, and I felt it was handled in a timely fashion thanks to Lena and Nick my field adjuster. Hope too have many more years of service with your company.

Everyone was extremely kind and professional. Thank you very much.