Another inspector needs to come out! The information given was not true.
Our response:
We contacted our policyholder to understand her concerns and agreed to send another claim rep to complete a new inspection.
Mary from MD
| October 27, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
A little disappointed that I could not use my insurance coverage for the entire claim since I did not use the coverage for an earlier reported claim for the same incident.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Michael from AZ
| October 26, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
He didn't check in the attic. Not sure if that has anything to do with leak.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Elaine from NJ
| October 22, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
My adjuster was very professional and prompt. He explained every detail and how the leak progressed to my under hang and flooring. My claims person Alexis was very helpful and explained the entire process in a timely manner. My concern was the holidays - I have time for the repairs. Very prompt.
Henry from NY
| October 22, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you!
Kirk from NV
| October 22, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Sarah has been so helpful throughout this process. She was very responsive and we were so grateful to have her expertise guide us through difficult time. Thanks to her and Stillwater for everything!
Ken from AZ
| October 22, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great thank you!
Jason from NY
| October 22, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Although extremely happy and grateful my claim was approved, I would like increased communication with the adjuster (office/desk). The field adjuster provided more complete information on the claim process. This is the first time filing a claim. Email sent to adjuster with no response frustrated me as I don't feel like a valued customer. Feel free to contact me to discuss further.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
James from WV
| October 20, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you for a fair assessment and quick claim turnaround.