Marisa was very helpful with the process as it was our first claim.

ok for now. One more problem that's it. Already getting lots of offers with better customer satisfaction reports. I shouldn't have to go to the President for customer service.

Sandra was very kind and heard our loss very patiently. She was readily available and processed the claim very successfully.

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Thank you!

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Long distance time difference was hard to reach agent. Also left voice messages, many never returned. Disappointed some phone conversations I felt being talked down to because I didn't understand. That's not nice.

Overall my first experience with Stillwater Insurance was a good one! The Senior Claims adjuster assigned to my claim (Fave) was very helpful in terms of guiding me through the process! Her knowledge and expertise was evident every time she answered ... show more Overall my first experience with Stillwater Insurance was a good one! The Senior Claims adjuster assigned to my claim (Fave) was very helpful in terms of guiding me through the process! Her knowledge and expertise was evident every time she answered my questions. She offered up suggestions and solutions with the rebuild when I asked for them. She was courteous, kind, honest and forthcoming; responses were in a timely manner. Fave was easy to talk to and made me feel very comfortable throughout the claims process. Thank you. show less

I have never felt more small in dealing with someone. I felt like a pan handler. Completely demeaning and condescending in the way Santrelle spoke to me at every encounter with her. She was flippant even when I called to ask about process and next steps. It was as though I was completely a bother.