Garrett was exceptionally helpful and professional. Memorable in all the best ways. Thank you for caring about my home and us!

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The worst claims experience to date.

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Everything was resolved once I was informed the previous agent managing the claim was no longer assigned to the claim.

My adjuster who came to my home was a contracted adjuster who did not leave me any contact information. He explained the insurance company claims examiner would be in contact with me. My examiner, James, made initial contact in a timely manner and co... show more My adjuster who came to my home was a contracted adjuster who did not leave me any contact information. He explained the insurance company claims examiner would be in contact with me. My examiner, James, made initial contact in a timely manner and communicated what he needed to. Thereafter, despite numerous calls by me over the course of 6 weeks, I could not reach my examiner nor get a response to my emails or phone calls. After my agent called twice and then contacted the carrier rep, my case was finally addressed courteously and professionally. However now, after submitting documentation, photos, and invoices to show completion of the work, I am still awaiting reassignment of my claim as of 12/09/2024. show less

It's been two weeks to receive call back from the worker I sent to the overnight. Maybe because of the flood or because it was holidays. I had a fabulous person on a past flooding.

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The supervisor was a consummate professional. He displayed excellent leadership quality.