Rob was very understanding and handled my claim in a timely manner.

The claim rep was very kind and understanding.

I said "Yes" to #2...but it took a while to get there. Managing expectations regarding timing is an opportunity for improvement. I also got conflicting instruction from two different people. In the end, it worked out but that could have been frustrating.

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Claim was dragged out. Was told we would only pay our deductible and the rest of repairs would be covered. Then was told there were no contractors in our area to do the work so we would have to find our own. It ended up we had to pay our deductible a... show more Claim was dragged out. Was told we would only pay our deductible and the rest of repairs would be covered. Then was told there were no contractors in our area to do the work so we would have to find our own. It ended up we had to pay our deductible and the amount we were given made us to pay a few thousand over that amount. Why pay for insurance when contractors don't even work in the area you live. We will be looking for a new insurance company. show less

Great service and experience working with Forrest.

Derek and the team exceeded our expectations. We are grateful for how well you took care of us.

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Best experience we have had managing a difficult situation. Gianni was amazing and thorough.