As this was our first claim we were truly impressed with all aspects on how it was handled!
Marjorie and Greg from VA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Carlos Andre from VA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
The best service.
Frank from CA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I have had several claims with your company and all have been handled perfectly.
Paul and Elizabeth from CO
| September 15, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
We would have been better advised had we been told to get an estimate from an independent contractor first, rather than having the appraiser first. Once the appraiser noted damage, we didn't know that a damages check would be automatically processed.
ERnestine from CA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
No comments submitted.
Sunil from CA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Celal and Zubeyde from CA
| September 15, 2023
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★☆☆
It was hard to reach Gabrielle sometimes and the processing time took so long. Gabrielle was reviewing documents only when I call her, otherwise no response.
Chanel from MD
| September 15, 2023
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
My overall experience was horrible with this company. I had to figure out things on my own. It took a week to speak to someone to even start a claim. I wouldn't want anyone to experience anything I went through with filing this claim. I can go on but it's not enough space for me to do so.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
