I appreciated the prompt response to my claim. Thank you.
Keshaun from CA
| September 20, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Ms. Farah was excellent. She was patient and understanding and was extremely helpful during this process.
Paulette from CT
| September 20, 2023
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The adjuster was rude, never followed through unless I contacted him. I am looking to change insurance provider.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Brian and Holly from VA
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
It took a little longer than I planned but that was due to my property management NOT Stillwater. Karen did a phenomenal job and was very thorough.
Cheryl from MO
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Still waiting for final settlement for car rental . Chris left a prompt response when email was sent.
Denise and Jeffrey from MO
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Maria and Hector from PA
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★★★
The best insurance ever.
Raymond from AZ
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything went real smooth. I appreciate how fast they settled our claim.
Joanne from NC
| September 18, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jaris was excellent in the handling of my claim. Quick to send restoration company. Very pleasant, knowledgeable and professional.
Gabriel from NJ
| September 18, 2023
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
As of now doing this write up you guys have not given me what is due me. I probably have to go to court for the way you treated me. I have lots of friends I recommended for you guys but if I don't get a good response I and all of them will have to look for insurance elsewhere.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits. If the policyholder will submit documents for review, we will review additional repairs. All payments have been made for known damages.
