Derek was very polite, answered all our questions, and explained what we needed to do.
John and Janet from PA
| October 05, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Great customer service.
James from NY
| October 05, 2023
No comment submitted.
Bradley and Nancy from NE
| October 05, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Jeffrey and Penny from IN
| October 02, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Mark and Taylor from MO
| October 02, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
It was very unclear as to the process for how to execute my claim. It seemed I was handed back and forth between several parties and had to rely on my installer to figure the process out.
Carl from NY
| September 29, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Gary from TX
| September 29, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
Two separate roof contractors advised me that the claim determination was written incorrectly and underpaid.
Our response:
We contacted our policyholder for additional feedback and explained how to submit for a roofing supplement.
