Need to make a claim?

We are available 24 hours a day, 7 days a week.

What to do when you have a claim:

At Stillwater, we recognize that – even with the best claims service – a loss can disrupt your life. We’re committed to helping you minimize that disruption and settle your claim quickly and fairly.

Report your claim.

Fast and effective claims service starts with the initial call. We’re available 24 hours a day, 365 days a year. You can call us at 1-800-220-1351. You can also email us at or contact your agent.


Following your initial call, we will contact you.

Your claim will be assigned to an adjuster who will contact you to discuss the details of the loss, review your coverage and explain next steps.


We will review your claim.

If necessary, we may also assign a field appraiser to inspect and photograph the damages.


Your claim will be completed promptly.

Once all information is received and reviewed, appropriate payment will be made.