Depreciation on material/furniture/custom build should not be part of determination when evaluated what should be paid out to replace damage done to property.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Lisa from CA
| April 02, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
The adjuster was horrible. They bullied me and do not pay adequate compensation and they never call and ask how is the damaged. Stay away from this insurance company. It a nightmare for me.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Kurtis from CT
| April 02, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
Follow-up was non-existent. And contractor disappeared before getting cleared. Won't use Stillwater again.
Our response:
We contacted our policyholder for additional feedback. Policyholder was not satisfied with the work completed by the contractor. The insured did confirm all of the work was completed based on the contractor's estimate and he signed a certificate of satisfaction form.
Tiffany from AZ
| April 02, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
My claim was in fact not handled correctly and I was given a less amount and that's not fair when I haven't had mitigation or an adjuster come out to fix with prices? Please explain and make this right.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Tiffany from AZ
| April 02, 2024
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Claim adjuster did not keep in touch, I'm new to filing a claim and I was left in the dark. A random number was given to me when they knew I didn't get quoted yet! How was this fair? I reached out a bunch of times and got no response. Please explain and make it right.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
John and Linda from MN
| April 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
a few bumps in the process and vendor supposedly couldn't get through on my number, which I don't believe. All worked out in the end.
