After I filed claim I was told an adjuster would call me. It was 7 days before anyone called. I was expecting a call within 2 or 3 business days.
Gary and Kathleen from FL
| April 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Chad and Andrea from ID
| April 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
First claim we've ever made in 25 years. The process was super straightforward and we appreciated the adjuster's help.
Harry and Joanne from NY
| April 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★☆☆
No comments submitted.
Dan from CA
| April 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Take care customer very good.
Andrew and Kelly from VA
| April 12, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Carlos and Luz from MN
| April 12, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Why roof got rain damage and I have to pay $5000 out of my pocket. I am very angry at Geico to refer me to you. I will get another company as soon I have time.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Pilar from NM
| April 12, 2024
Overall Rate
★★☆☆☆
In Spanish - All I can say was the worst about one thing but another I didn't like his behavior at all.
Our response:
We contacted our policyholder for additional feedback. We discovered that the complaint has to do with the GC she hired and not Stillwater or the desk examiner handling the claim. She states she is pleased with Stillwater.
Joey and Chanda from CA
| April 12, 2024
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
Poor communication (via email and phone call) between agent and customer. It took a month and a half to finish the job.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
