Thank you for your help in a scary/uncertain situation.
Renee from NC
| May 09, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
This was my first claim, and while everything went smoothly, it would have been nice to get an email for our claims representative. I felt like my documentation went to a generic email waiting to be sorted.
Michael from AZ
| May 09, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Ming from CA
| May 07, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Fred from CA
| May 07, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★☆☆☆
I appreciate the final result. It just took too long with little communication of the delay. My original call to make the claim took about 45 minutes to get information on the policy. I was told the limit was $1000 and was told it was a $1000 deductible when the claim was resolved.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Esequiel from CA
| May 07, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
This has been a very disappointing experience. Would not recommend. Being threatened to not make a claim? That's so unprofessional.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Allan from CA
| May 07, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
The check was made to the wrong payee. I haven't gotten my money in several months because of this. I specifically updated my info before opening my claim as well.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
