I worked with Sadie this claim. She is very professional, and kind to me. The time of this claim was in my hands, due to certain problems that came up, it took me longer than it should. Sadie was very understanding. Thank you for your help!

Until the job is finished all I can say is so far so good.

We are still in the process of finishing our leaking kitchen. We'd like to answer these questions when the claims are complete. Thank you for being patient.

Quick response, great service - thank you!

First time I have ever made an insurance claim. But nonetheless it was easy and painless.

This company is one of the worst ever in terms of fairness - You have your own set of rules when it comes to definition. Was rude to me asking me if I had the time and date of the damages ? She also told me the furnace was blown out and somebody kept... show more This company is one of the worst ever in terms of fairness - You have your own set of rules when it comes to definition. Was rude to me asking me if I had the time and date of the damages ? She also told me the furnace was blown out and somebody kept vacuuming over and over that the rug ripped? Was she there? I had a contractor, painter, plumber, real estate agent, and maintenance from the management company that all saw the damage and compared the same conclusion. I have well documented photos of the damage. I have filed a formal complaint with the Insurance Commissioner of CT. show less

Everyone was nice enough however this claim was dragged out for months as the building and insurance company did not want to take responsibility. I was dealing with breast cancer and this put more stress on me. Because it was dragged out the leak fro... show more Everyone was nice enough however this claim was dragged out for months as the building and insurance company did not want to take responsibility. I was dealing with breast cancer and this put more stress on me. Because it was dragged out the leak from the bathroom leaked onto the brand new hall carpet. Although, Stillwater picked up my plumbing charge I ended up having to pay the majority of it as I had a $1,000 deductible. They only paid $425. show less

Thank you. I will gladly recommend you to all my friends. I took the necessary steps to avoid future losses. Thank you!

Lack of communication, follow-up, poor attention to detail...a very long process has made this extremely frustrating.

No comments submitted.