Thank you.

Thank you! Everyone was kind, professional and when I had questions explained them in detail.

Jacob was professional, courteous and handled the claim in a very reasonable time. Making the claim process smooth, helped us not go through additional stress. Thank you Jacob!

Our Sr. Claims Examiner, Jeff was wonderful. He kept us informed every step of the way and was always available to answer our questions.

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Everyone was kind and helpful. We have never had to go thru this before. Everyone made it easier. The only thing is I thought everything would be handled by now. This happened in Nov. Gutter and window screen not complete 3 19.2019.

Bryce was fantastic with explaining my coverage, the procedures re: the claim and he kept in constant communication. He's a pro's pro!

Handled speedily and with courtesy.

Originally was responsible for our claim. She was very disinterested and not helpful after day 1. This was our first experience, hopefully last with a fire. From not contacting the second cleaning company after inspection to telling us completely wro... show more Originally was responsible for our claim. She was very disinterested and not helpful after day 1. This was our first experience, hopefully last with a fire. From not contacting the second cleaning company after inspection to telling us completely wrong about hotel stay and how we would be handled. Not happy with the way we were treated. Then to find out that she left after not hearing back on a few attempted contacts. Nobody contacted us to let us know until I finally got in touch with Alan. Alan was helpful and professional, if review was on Alan this would be different. But the bad taste in our mouth after way we were left in dark. Thank you for at least picking up and helping with rest of process. The rugh job and being in dark was very much part of decision. However thank you for helping in the initial step and first day of fire, and then again after I reached back out to Alan. Thank you. show less

Claims examiner Jeff provided outstanding service. Made the claims process understandable and fair. Kathy and I have owned our house since 1976 and this was the first claim that we have ever made. Jeff made this experience easy. Thank you.