I thought this would take months to settle. It was done in weeks from the beginning of making the claim to the sending of the check. I was kept informed of every step. Great job, especially by the claims adjuster.
Ryan from MN
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Margaret from CA
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Initial estimate was about 50% of reality but overall claim handled well.
Michael from CA
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Peter from AZ
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Maurice from AZ
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you for the good service.
Thomas from CA
| April 22, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Richard from CA
| April 19, 2019
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Our claim slipped through the cracks back in Mid December of 2018. It's now April 4th and it looks like a concrete shelter. We were never told to keep food or extra expenditure receipts. We were never offered to stay in a hotel. Our original reconstr...
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Our claim slipped through the cracks back in Mid December of 2018. It's now April 4th and it looks like a concrete shelter. We were never told to keep food or extra expenditure receipts. We were never offered to stay in a hotel. Our original reconstruction company actually forgot to submit our claim before going on vacation. We've had mice, rats, birds, raccoons and all sorts of wildlife in our "home" we are very disappointed. show less
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Michael from WA
| April 19, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Claims under $5000.00 checks should be able to be made out directly to the insured. Making the check out to the insured and mortgage co add an additional 10-14 days before repairs can be done. OOther than that great company to work with.