The adjuster, Danielle, was very thorough in explaining the process. I indicated that the representative who examined the damage didn't get on the roof, he only looked at it from his ladder. I had a roofing company examine the roof and they found dam...
show more
The adjuster, Danielle, was very thorough in explaining the process. I indicated that the representative who examined the damage didn't get on the roof, he only looked at it from his ladder. I had a roofing company examine the roof and they found damage no visible from a ladder. I submitted photos and estimate to the adjuster and she able to approve the additional cost for repairs. This was my first insurance claim in years and it went smoothly. Thank you!!! show less
Derrick from AZ
| September 25, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Charles was great. Very patient and informative. Was able to answer any question I had for him and kept me informed and updated throughout the process. He made the experience much less painful for my family and I.
Loretta from NY
| September 24, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Outstanding customer service. Competent and kind! Winning combo! Thank you!
Michelle from MA
| September 24, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Clarissa from NJ
| September 24, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
My claims adjuster was very professional and on time. Hope all are as professional as her (Brittanee). She makes you feel comfortable talking with ins. co.
Carol from CA
| September 24, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Very prompt. We're unsure when Tugwell will do the roof. We have been told that they are scheduling into December.
Robin from NJ
| September 24, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jennifer was very thorough and she also was comforting at a very difficult time. She was responsive to my emails and calls, and was very considerate. Thank you during a difficult time.
Frederick from IN
| September 23, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
It all went well and thank you very much.
Jesse from CO
| September 23, 2019
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you for the quick service and keeping me informed on the progress of this claim.