Everything turned out well.

Excellent!

No comments submitted.

Kristie did an excellent job working with us through our claim. In addition, she was very knowledgeable about the process we were going through. We would highly recommend her and Stillwater to anyone who needs insurance services.

We are still in the middle of the claim - but so far so good. It has been handled well. Our adjuster/examiner - Melanie - has been very helpful and kind with all of my questions. Thank you.

No comments submitted.

No comments submitted.

Every individual I dealt with was personable, courteous and professional. Heather was exceptional. Thank you so much!

Totally satisfied with how my claim was handled!

We appreciate that a roof replacement was covered, but we had a frustrating experience overall. It took over two weeks for our claim to be reviewed after the adjuster's findings were sent. This includes calling and leaving voicemails for the examiner... show more We appreciate that a roof replacement was covered, but we had a frustrating experience overall. It took over two weeks for our claim to be reviewed after the adjuster's findings were sent. This includes calling and leaving voicemails for the examiner and even her supervisor almost daily and having an active water leak that a temporary roof repair couldn't fix. The examiner never once answered her phone and didn't return voicemails until a week later. Full details of our experience are in the appeal letter emailed about the interior water damage, which was denied even though storm damage contributed to it. The examiner was rude and unable to explain coverage well. She made the process frustrating for us. Thank you for asking for our feedback. show less