This was my first time making a claim so I was unsure of the process. Stillwater was not entirely clear as to what the next steps were once I submitted my claim. However, after a couple phone conversations. my questions were answered. This took one month to handle which I think is reasonable. Every agent I dealt with was professional and courteous.

We appreciate how easy you made everything in such a stressful situation. Thank you!

The adjuster ignored some obviously damaged area on my roof. We have lived in this home since 2011. There have been numerous severe storms in this area during this time period. The roof is the same roof that has been on the house since it was built i... show more The adjuster ignored some obviously damaged area on my roof. We have lived in this home since 2011. There have been numerous severe storms in this area during this time period. The roof is the same roof that has been on the house since it was built in 2003. The adjuster gave me the impression that it was "his" money and I did not deserve it. All of the homes in my immediate area have had roofs replaced in the past two years. show less

When you have water damage, you are out of your home. You want to restore and repair ASAP to move back in ASAP. It took three day to start restoration (ServPro) and after 20 days, we still have not started repair because we don't know either full cos... show more When you have water damage, you are out of your home. You want to restore and repair ASAP to move back in ASAP. It took three day to start restoration (ServPro) and after 20 days, we still have not started repair because we don't know either full cost and if our repair will be paid off or not. Time is everything in this situation and it should not take more than a week to decide. You can pay later. show less

The insurance representative and adjuster were very professional and excellent to work with during the claim procedure. I feel Stillwater needs to go ager the trucking company. The company created a shardship for us. The money we are receiving does n... show more The insurance representative and adjuster were very professional and excellent to work with during the claim procedure. I feel Stillwater needs to go ager the trucking company. The company created a shardship for us. The money we are receiving does not fully pay the repair cost of the items. We are also responsible for the deducitble on our insurance - which gives us less money for repairs. Please try to recover our money. show less

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Thank you.

I was very pleased in the handling of my claim. It was handled in a thorough and expedited manner. Thank you.

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