I'm very disappointed that Stillwater could not help me recover my deductible from my neighbor's insurance company (State Farm). I just called a Board Member to try to obtain information about my neighbor who is responsible for what occurred. I have not seen or heard the neighbor since the incident.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Huan from CA
| June 03, 2020
Treated Professionally
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
The only positive from this experience was that it was fast. Nothing was explained everything was confusing and when I had questions, it was a struggle to find answers. My local adjuster or agent did not put much effort in helping out and was flat out rude and belittling. (I have the text messages to prove.) I will def be looking for a new company for coverage.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
David from CA
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
We couldn't believe how quickly Stillwater responded and settled our claim. Thank you!
Willard from CA
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Allen handled my claim exceptionally well. Explanation and follow through was super! Did a great job.
James from CT
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Daniel from IL
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Very courteous and helpful.
Chenyan from CA
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Carol from MN
| June 03, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
David from CA
| June 02, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Kimberly was very courteous and helpful. She answered all our questions and concerns professionally and immediately. A delight to work with.