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Shahriar from CA | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Jacob did an exceptional job in handling this case, which otherwise would have been distressing. I am glad we got him as our claims examiner! He was courteous, explained everything well, and went above and beyond and expedited the process. Thank you to Jacob and everyone working in the insurance industry like him.

Humaira from CA | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.

Frank from OH | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Max from OK | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Chanh from NE | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Adam from NC | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.

Susette from IL | July 01, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I appreciate my adjuster's patience with me and my getting documents to her. I was going through some personal issues and she continued to assist me in getting this matter resolved. I thank her very much. She remained professional always, sometimes when I didn't deserve it, she adds quality to your company. Thank you.

Troy from CA | July 01, 2020
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
My concern is that my coverage states all other structures covered under Policy $37,000.00 and the damage was only $5400.00 and Stillwater stated it's not covered under the plan but they will cover my roof $2500.00. Far from the amount stated in my coverage. I pay for insurance to be covered not partial or a small %.
Our response: We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.

Kristopher from IL | June 29, 2020
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Took way too long to get back to me was handled poorly and way too over priced wanted to put 3rd patch on house roof and nothing to the garage missing shingles only would do a $1000 to something they estimated at $8000 I am doing it myself will only cost me $3000 total material and labor. 2 different water leaks on different parts of the roof and you guy want to only do one patch. Thanks!
Our response: We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.

Hugo from NV | June 29, 2020
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
ʺVery poor customer servicesʺ...
Our response: We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.