No one ever game me an update. The process took over a month and a half. The case was closed before anyone talk to me and explained anything. I don't agree with what is processed and now you have to send someone to my home again. This is by far the poorest experience I have had with an Insurance Company.
Our response:
We contacted our policyholder to apologize for the delay and to discuss the supplemental payment for flooring. Our policyholder appreciated the follow up.
James from CA
| July 10, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Excellent customer service.
Jessica from WI
| July 10, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I know with Covid, things are different. However it is hard trying to get paperwork to you if you don't allow faxing or "snail" mail. Not everyone has access to a scanner and able to e-mail paperwork. Other than that issue loved the service! Rosheina was AWESOME!
Emory from FL
| July 10, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted
Jane from MT
| July 10, 2020
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Penni from NY
| July 10, 2020
Treated Professionally
Yes
Prompt Service
Yes
Overall Rate
★★★★★
There was very little communication with myself and adjuster. I received no backup in relation to what was paid. Only a check with nothing attached. I'd still like to know how damages were covered.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
