It was first time I have filed a claim and was nervous about the process but it was completely a good experience. Adjuster was here within hours of first call. Everyone explained it thoroughly. Great team!

Mike was great! He responded quickly to any call or email regarding our questions. He was great at letting us know what we were waiting for and next steps in the process. He helped ease our stress during this difficult time.

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We were hoping for better results since we have been with this insurance company for over 25 years.

Ron was always cordial and on top of getting the claim processed. It was a good experience dealing with Stillwater.

It took awhile -- I am and was shocked that I was not adequately covered for my prized necklace. It cannot be replaced. How much more would it cost me if I had a better policy? I do not remember being adequately informed.

The process started out very quick -- an adjuster contacted me and came to my house within a day. Unfortunately, then I didn't hear anything until I followed up and found out the claim was already processed. No option to cancel. With my $1000 deducti... show more The process started out very quick -- an adjuster contacted me and came to my house within a day. Unfortunately, then I didn't hear anything until I followed up and found out the claim was already processed. No option to cancel. With my $1000 deductible, the estimate was $1250.50. If I had the option, I would not have processed the claim for $250.50. But I was told it was very busy because of the storm so there wasn't time for communication. This was an unfortunate way of handling the claim. I will shop around next year. show less

Thank you -- very satisfied with the entire process and hope to continue your services in future.

Kristie was a pleasure to work with during my claim process. I hope I never have another claim to file, but if I do I hope Kristie is assigned to my case.

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