Poor communication, unreturned emails and voicemails.
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Raymond from NJ
| November 05, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★★☆☆
Do not return phone calls in a timely manner. Never heard from the adjuster. I asked for someone else.
Tracey from NC
| November 04, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Johnny and Elaine from AZ
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything was handled very quickly and efficiently.
Edward from SC
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Hisham and Laila from CA
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
No comments submitted.
Gregory from CA
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Vanessa from CA
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
John from CA
| November 01, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
Minimal personal contact. Just boilerplate emails. Then at the end of the ordeal a notice that Stillwater will not renew policy.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
