Lack of communication, no responses to repeated calls, emails and texts. I expressed my dissatisfaction and asked to deal with someone else and I have yet to hear back as I instructed them not to settle claim or send payment until we could attempt to resolve issue. I've been dismissed every step of the way.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Daniel and Arlene from CA
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Everything was on time and fair.
Jerzy and Agnieszka from NY
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Heather and Eric from NM
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thank you!
Paula and Deana from ID
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments.
Kim from AZ
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
No comments submitted.
Gary from UT
| October 19, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Your field adjuster had a job to do but it would be nice if he actually was somewhat personable. We felt like we are somewhat on trial and he didn't give us but minimal feedback.
Amarante from NM
| October 17, 2023
Treated Professionally
Yes
Prompt Service
No
Would Recommend
Yes
Overall Rate
★★★★☆
We never received updated portion of money. The roof looks great. Thank you.
