Thank you all but they didn't do my damage screens from the ice storm. Who do I contact for that work. Thanks again. Also I spoke to Freedom Mortgage about add her name on the mortgage can add her name to this policy. Thanks again.
Jean from NY
| November 30, 2023
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
I had an issue and Alexis took her time to listen and assist. The policy however is in in Lucy and Jean. All documents have only Jean's name.
Richard and Karen from TX
| November 30, 2023
Treated Professionally
No
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
We had two claims for accidents. Your motto "To get people back on the road quickly." B.S. It took 4 1/2 weeks for each to get done due to your slow respond to the supplemental damage that was done. Repair shop was not happy!
Our response:
We contacted our policyholder for additional feedback. We used the feedback provided to improve our customer service practices.
Fazal from CA
| November 30, 2023
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
Worst insurance company and staff I came across.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits. We will use the feedback provided to improve our customer service practices.
Jacqueline from SC
| November 30, 2023
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
I don't feel my claim was handled to the best. A lot was overlooked.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
