The process was very slow and had little transparency. We had to call the adjuster ourselves and Stillwater did not follow through on what we were promised. Karen did a decent job but then our claim was closed prematurely and passed around. I still have a check that was also made out to our creditor that I had to deal with alongside house repairs. Thanks for the extra work!
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request.
Perianne from MO
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Taylor was a pleasure to work with. Courteous, professional and explained the claim process.
Gary and Lisa from NY
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Jeanette from ID
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Thanks for everything.
Glenn from PA
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
No comments submitted.
Renee from AZ
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
From my initial call, to Melanie to Shane - all were professional and amazingly courteous. Very positive experience. Thank you!
Russell from CA
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Excellent service. Agent and estimator were very courteous.
Daniel from TN
| January 02, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Taylor was exceptionally professional and thorough, taking time to explain every step along the way! We have a new roof just in time for Christmas! Thank you so much!
Barbara from WA
| January 02, 2024
Prompt Service
No
Would Recommend
No
Overall Rate
★★★★☆
I never talked to an adjuster. I went to the windshield replacement place, they made the call and my windshield was repaired.