Communication and response to email very poor. Multiple emails over months still not responded back.
Our response:
We contacted our policyholder for additional feedback. We discussed the claim and the items that need to be submitted for review.
Cassandra from WA
| January 23, 2024
Treated Professionally
No
Prompt Service
Yes
Would Recommend
No
Overall Rate
★★☆☆☆
It took and is still taking a long time to resolve. She doesn't follow up in a timely manner or address all concerns. She would say one thing then another and now is trying to deny further ALE extensions. It has been a hassle and fight to get things moving along.
Our response:
We contacted our policyholder for additional feedback. We discussed their specific insurance policy including coverage, deductibles and limits.
Christine from FL
| January 23, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★★☆☆☆
No comments submitted.
Kathy from FL
| January 23, 2024
Treated Professionally
Yes
Prompt Service
No
Would Recommend
No
Overall Rate
★☆☆☆☆
My claim was filed on Nov 3, 2023 and I completed my responsibilities and no work has been completed by the insurance company as of today, 1/9/24.
Our response:
We contacted our policyholder for additional feedback. Our policyholder did not respond to our request. Notes in the file indicate work is scheduled to begin and flooring selections are in progress.
Shirin from OR
| January 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
Mr. Nick was very responsive, compassionate and knowledgeable. We were lucky to have his service and expertise.
Robert Akira from NY
| January 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★★
I am very impressed and satisfied with the whole claim process.
David from CA
| January 19, 2024
Treated Professionally
Yes
Prompt Service
Yes
Would Recommend
Yes
Overall Rate
★★★★☆
Currently waiting for Stillwater to receive and process the police report to see if my $2500 deductible is recoverable.
