Thorough and expeditious - very appreciated!

Our claim examiner did not communicate well at all. Multiple emails/calls were sent with no follow ups. Very disappointed!

Very disillusioned. The roof was not covered, only ceiling. Does not make sense. Why would we care to fix the ceiling if the roof is not fixed? Luckily we had a little savings to pay for the roof. This insurance is just a scam. We will be going with a different company soon.

Alicia never bothered to return our many calls, we left several messages for over a week. It was a terrible experience. I'm so grateful for our public adjuster! Once we hired them, the process started.

As clients, we were new to this type of event but unfortunately the claim specialist was not cordial in helping and explaining our rights and the resolution. We always felt she was annoyed or rushed in answering our requests. We were not at fault with this incident as it was our neighbor's home caught on fire. We cannot imagine if we were primarily impacted by the fire. Very disappointed.

To whom it may concern, this survey is based on my experience with Coly Tucker, and the conversation on 2.15.2024. Mr Tucker needs to be retrained in every aspect of customer satisfaction. And I see he has no value in Stillwater's development and gro... show more To whom it may concern, this survey is based on my experience with Coly Tucker, and the conversation on 2.15.2024. Mr Tucker needs to be retrained in every aspect of customer satisfaction. And I see he has no value in Stillwater's development and growth. He also needs to understand the position and title of adjusters. As well as understanding a customer. When I requested some public records from him, he refused to provide me with the information that was requested (like his last name). I also requested a copy of his code of conduct which he also refused to send to me, and by him refusing me the rights to these things violates my rights under the Freedom of Information Act, as well as my 5th and 14th amendment to due process. It is clear that Stillwater needs an oversight commission when it comes to the adjusters dealing with the customers and public. show less

As first time homebuyers, we were not familiar with the claim process. We needed to be "walked through" what to expect.

First field adjuster pulled a no show on appointment last minute. Took about 2 months to receive payment. Horrible service!! Didn't get a settlement until after DOI complaint.

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Very satisfied.