Electronic Signature (eSign) Process

We require the Application, Underwriting Supplement (for Property), Stillwater forms and mandatory state forms to be read, understood and signed by the applicant.

These documents must be signed electronically or in the traditional way.

How does eSign work?
The process is very simple:

1. Tell the applicant that we require the documents to be signed electronically.
2. The applicant's valid email address is needed. Be sure to confirm it, or add it where indicated.
3. After you submit the application and the policy is issued, documents will be sent via email to the applicant. The email has a greeting and instructions from Stillwater.
4. Tell the applicant to check their junk mail to make sure the email did not end up there.
5. Tell the applicant to:
   1. Follow the instructions in the email
   2. Select a signature
   3. Sign and/or initial the documents
   4. Click "Complete and Send" to return the documents to Stillwater
6. The applicant can save or print the email and documents.
7. Once signed, the applicant will receive a copy of the signed documents
8. If we don't receive the signed documents, the applicant will receive daily reminders until they are signed and received
9. In some cases where a State/Regulatory form is required we may have to cancel if we don't receive the signed document.
10. Reassure the client that the documents are secure and protected by highest-level security

If the applicant does not want to use eSign, we will send the required forms and documents to the insured either by email or by regular mail. We will also follow up to make sure we receive the signed documents back.